
FAQ
Find your answers here
1. What materials do you use to make your gemstone jewelry?
We carefully select high-quality gemstones, beads, and other materials for our jewellery. Each piece is handcrafted using genuine gemstones such as amethyst, turquoise, amazonite, and rose quartz. We also use durable metals like stainless steel for the clasps, findings, and other components. All of our jewellery is made with love and attention to detail to ensure you receive a unique and lasting piece.
2. How should I care for my handmade gemstone jewellery?
To keep your gemstone jewellery looking its best:
- Avoid exposure to harsh chemicals such as perfumes, lotions, or cleaning products.
- Store your pieces in a cool, dry place away from direct sunlight to prevent fading or damage.
- Clean gently with a soft cloth to remove any dirt or oils.
- Remove jewelry before swimming, bathing, or exercising to protect it from wear and tear.
Gemstones are delicate, so treat them with care to ensure they last for years to come.
3. Are the gemstones used in your jewellery real?
Yes! All the gemstones used in our jewellery are genuine and carefully selected. Each stone is unique, with natural variations in colour and pattern, making each piece one of a kind.
4. Can I request custom jewelry?
Absolutely! We love creating custom pieces for our customers. If you have a specific gemstone, colour, or design in mind, feel free to reach out to us with your ideas, and we’ll work with you to create something special. You can contact us directly through our contact page.
5. How do I know what size jewelry to order?
We provide detailed sizing information on each product page, including bracelet length and necklace length. If you're unsure of your size, feel free to contact us for assistance. We can guide you on how to measure yourself for the perfect fit or help you select an adjustable piece.
6. How do I know if an item is in stock?
All items listed on our store are available for purchase unless stated otherwise. In the rare case that a piece is out of stock, we’ll notify you promptly and offer the option to be notified when it’s back in stock or provide a similar alternative if available.
7. What is your return/exchange policy?
We want you to be completely satisfied with your purchase. If you're not happy with your item, we accept returns or exchanges within 30 days from the date of delivery. To qualify for a return or exchange, items must be unused, in their original condition, and in the original packaging.
8. Do you offer discounts or promotions?
We occasionally offer discounts, promotions, and special deals. To stay updated on the latest offers, sign up for our newsletter or follow us on social media. You’ll be the first to know about exclusive sales and new arrivals!
9. How long will it take to receive my order?
Our jewellery is made to order, so please allow 3–5 business days for us to handcraft your piece. Once shipped, domestic orders typically arrive within 3–7 business day.
10. Is my personal information safe when I shop on your site?
Your privacy and security are very important to us. We use SSL encryption to ensure that all your personal information, including payment details, is safe and secure.
11. Can I track my order?
Yes! Once your order has shipped, you’ll receive a tracking number via email, so you can easily track the progress of your package. If you don’t receive a tracking number or have trouble with tracking, don’t hesitate to reach out to us for assistance.
12. What if my jewellery arrives damaged or faulty?
We take great care in packaging and shipping our jewellery, but if your item arrives damaged or defective, please contact us within 7 days of receiving your order. We’ll make things right by either repairing, replacing, or refunding your purchase.
13. Do you offer wholesale or bulk purchases?
Yes, we do! If you’re interested in purchasing our jewellery in bulk or for a retail business, please reach out to us for wholesale pricing and terms. We’d be happy to discuss the details with you.
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